IVR Solutions
Interactive Voice Response System:
IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.
Customer reaches out on the business phone number provided by your website
They hear a greeting with pre-recorded message with further prompts them to input certain numbers via their keypad to receive corresponding outcome
Once the desired IVR is dialed by the customer, the process of fetching data takes place and the required information is relayed back to the caller.
Features of IVR Service
24x7 Customer Support
Customers are offered 24x7 uninterrupted support through recorded messages and their queries are instantly resolved.
Live Panel
Agents can conviniently track live calls and see real-time call logs and statistics in the live call dashboard.
Multi-level IVR
Multiple levels in IVR can be created and configured separately with brilliantly-designed call flows.
Intelligent Call Routing
Call routing intelligently routes every caller to the right department & agent so that long call queues can be excluded.
Instant Notifications
Missing a customer call means losing the opportunity to solve their problem. With real time SMS and email notifications, you can keep a track of every call your agent misses.
Benefits of IVR Solution
Intuitive IVR
Designing a crisp Interactive Voice Response System for your customers helps them to achieve what they want at a faster pace.
Personalised Connect
With Interactive Voice Response Number System, an enterprise can create a platform with diverse regional languages & dialects.
Customer Database
With Interactive Voice Response Solution, an enterprise can build a database in the most organic way possible.
Represent Your Brand
Through an Interactive Voice Response System, an enterprise can effectively blend in its brand image while interacting with the customers while they call.
A Professional Personal
With Interactive Voice Response System, an enterprise can professionally cater to the requirements of its customers.
Multi-Language Support
Customers can choose their preferred language in which they are comfortable with while deviating from the options.
Increase Agent Efficiency
IVR enables agents to be more productive by systematically handling call transfers. By call monitoring and recordings.
Feedback Collection
Capturing surveys and opinion polls are easier with Interactive Voice Response System . Agents can connect the callers to a dedicated IVR post.
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